Xeplanner Terms of Use 

Last updated: July 1, 2019

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with https://www.xeplanner.com website (the “Service”) operated by Xeplanner Pte. Ltd. (“us”, “we”, “the site”or “our”).

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, members and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Xeplanner is a Neutral Venue. 

Xeplanner is an innovative community and marketplace for the event industry. Xeplanner is not an event product or service provider, event vendor or an agent representative. Xeplanner members (“Members”) include prospective brides and grooms, newlyweds and their Event guests; event planner and event attendees (collectively, “Event Members”) and companies and other third parties offering products and services related to Event (“Vendor Members”). We and the Site function solely as a neutral venue and digital clearinghouse where Event Members and Vendor Members may connect for a particular type of service or product. We are not involved in or a party to the actual transaction between Members. As a result, we have no control over the existence, quality, accuracy, safety, or legality of the transactions that take place on the site, the accuracy of listings, the ability of event Vendors to provide items or perform services, the ability of Event Members to pay for any goods and services, and we make no representations or warranties and are not liable or responsible for the actions or inactions of Members or Vendor Members. Xeplanner does not endorse any particular Vendor Member.

Event Members: You acknowledge the following: Xeplanner does not provide any of the products or services advertised or offered by Vendor Members. We do not endorse any Vendor Member, nor do We guarantee the quality of their goods or services. Any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to products and services offered through the Xeplanner venue are not provided by us and are specifically and solely between you and the Vendor Member. Any transaction you enter into with a Vendor Member is strictly between you and the Vendor Member, and Xeplanner is not a party to that transaction. Any dispute you have with a Vendor Member is between you and the Vendor Member, and We will not be a party to that dispute.

We use techniques to help verify the identity of Event Vendors when they register for accounts on our Site; however, Xeplanner cannot and will not guarantee each service provider’s identity; capabilities, or that it has obtained all required permits, licenses or consents or that it complies with all applicable laws. We have implemented a member-managed feedback system to help you evaluate Vendor Members with whom you are considering transacting business. In addition, We cannot guarantee that information provided by or about Vendor Members on the Site is accurate. You should use Xeplanner as a starting point for identifying vendors to provide the products and services you need for your Event, then conduct your own research to ensure that vendors you choose to do business with are appropriate for you. You acknowledge that participation in certain programs, when and if available, may under certain circumstances result in Vendor Members receiving contact information for you in accordance with the terms and conditions governing these programs.

Vendor Members: You acknowledge the following: Xeplanner will not endorse you or your products or services. We are in no way responsible for assisting you in reaching an agreement with Event Members; nor are We responsible for assisting you in providing goods and services to Event Members. While all Event Members are required to give us accurate information about themselves, We cannot and will not verify this information or guarantee the ability of Event Members to complete payment for any of the products or services you provide. Any transaction you enter into with an Event Member is strictly between you and the Event Member, and Xeplanner is not a party to that transaction. You are responsible for obtaining all permits, licenses, and consents necessary to deliver your goods or services and complying with all applicable laws. Any dispute you have with an Event Member is between you and the Event Member, and We will not be a party to that dispute. Vendor Members must list the true and correct name of their business on the Site and if there is a change to that business name, the Vendor Member must promptly update Xeplanner and may need to provide additional documentation for proof of name change. After Xeplanner and the Vendor Member have terminated their relationship, Xeplanner shall be entitled to retain all reviews associated with a Vendor Member on the Site as well as basic directory information, including, without limitation, business name, mailing address, website address and telephone number.


There are currently NO minimum fees to join Xeplanner for Event Members or Vendor Members. Optional fee-based services are available but participation is NOT mandatory.

 Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Xeplanner Pte. Ltd. cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Xeplanner Pte. Ltd. customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Xeplanner Pte. Ltd. with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Xeplanner Pte. Ltd. to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Xeplanner Pte. Ltd. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Charged in error. In the event you believe that Xeplanner has charged you in error, you must contact Xeplanner customer service at hello@xeplanner.com within 90 days after such charge. No refunds will be given for any charges which are more than 90 days old.

Free Trial

Xeplanner Pte. Ltd. may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Xeplanner Pte. Ltd. until the Free Trial has expired. On the last day of the Free Trial period, unless you canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Xeplanner Pte. Ltd. reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Xeplanner Pte. Ltd., in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Xeplanner Pte. Ltd. will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Unpaid Fees

If, for any reason, any fees you owe Xeplanner have not been received or in any manner realized by Xeplanner (“Unpaid Fees”), you agree to pay such Unpaid Fees immediately. In addition, Xeplanner may charge interest, in the amount of 2.0% per month (or the maximum amount allowed by law), on any unpaid account balance that you maintain. Any partial payments made by Members will first be applied to the most recent fees owed to Xeplanner, including interest. Xeplanner reserves the right to waive or reduce the amount of any Unpaid Fees, penalties, or interest at any time. You also agree to pay any attorney fees, and other costs of collection incurred by us with respect to any Unpaid Fees. You also consent and authorize us, in our sole discretion, to make appropriate reports to credit reporting agencies, financial institutions, tax agencies, and law enforcement authorities, and cooperate with them in any resulting investigation or prosecution. Notwithstanding the foregoing, Xeplanner agrees that it will not charge any late fees or interest to a Member’s credit card.


Certain refund requests for Subscriptions may be considered by Xeplanner Pte. Ltd. on a case-by-case basis and granted in the sole discretion of Xeplanner Pte. Ltd..


Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other members of the Service, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Rating and Review Disputes

If you undermine the integrity of our Rating and Review system in any way, your account may be suspended or terminated. Each Vendor Member acknowledges that your Rating and Review (“feedback”) consists of opinions left by other Xeplanner members and a machine calculated feedback score. You further acknowledge that Xeplanner does not make judgments on the truth or accuracy of opinions or statements.

Feedback Rules:

  1. Members may only leave one feedback item per unique transaction, whether positive, neutral, or negative, for any other Vendor Member.
  2. The Member leaving the review must have conducted business with the Vendor Member and be able to provide proof of that business, such as a signed contract or formal proof of payment (i.e., cashed check, credit card statement, paid invoice, or receipt). Xeplanner does not accept editable documents or email correspondence. Xeplanner reserves the right to request additional information regarding proof of business.
  3. By submitting feedback, you agree that feedback is subject to compliance audit by the Xeplanner Compliance Team at any time. Any feedback item investigated by the Xeplanner Compliance Team may be temporarily or permanently removed.

In order to protect the integrity of the Rating and Review system, Xeplanner will only consider removing a feedback item under the following scenarios:

  1. If feedback posted contains language that is profane, vulgar, discriminatory or contains adult material.
  2. If Xeplanner is provided with a court order directing Xeplanner to remove or modify the feedback.
  3. If feedback posted makes any reference to actions taken or purported to be taken by Xeplanner or any law enforcement organization.
  4. If feedback posted seeks to elicit or solicit any Member’s contact information, such as other Member email addresses, for any non-Xeplanner related commercial or business purposes, or to transmit any unsolicited advertising, “junk mail,” “spam,” or “chain letters”.
  5. If the Member who left feedback cannot be reached by Xeplanner or fails, within two months from the date Xeplanner attempts to contact such member as part of the dispute process, to validate that the business was conducted with the Vendor Member.
  6. If feedback contains personally identifiable information of other members, personnel of Vendor Members or any other person. Personally, identifiable information includes, but is not limited to, full names, date of birth, physical addresses, email addresses, credit card numbers, social security numbers or any other identification number provided by a government.
  7. If required pursuant to the Copyright Policy in this Terms of Use.

Filing a Ratings and Review Dispute

Members may send an email to hello@xeplanner.com. All Vendor Members in receipt of a feedback item will have the opportunity to respond publicly to the feedback within the Xeplanner interface. 


Xeplanner may suspend or terminate your account if We suspect that you have engaged in fraudulent activity in connection with our Site, as determined in our sole discretion. Fraudulent acts include, but are not limited to, the manipulation of the Rating and Review System.

Manipulating Ratings and Reviews 

You acknowledge and agree that the Site is a neutral venue and that all transactions for services are made by and between you and other Members only and, therefore, We cannot, do not and will not make any comments on behalf of you or your services. As a consequence, you acknowledge that the key component and integrity of the Site is the ability of Members to leave Rating and Review about you and/or your services (whether positive, neutral or negative) AND for other Members to read and evaluate those feedback reviews and make voluntary choices based upon that feedback. Therefore, in order to preserve the key component and integrity of the Site, you shall NOT: 
– Attempt to restrict in any way a Member’s right to post a review, by contract or otherwise; 
– Offer Member cash or other compensation in any form in exchange for a more favorable review; 
– Post and/or cut and paste and/or copy the content of a Member feedback review from the Site to your own personal or business site, to any other third party Web site and/or to or on any of your own personal, business or third-party marketing/advertising materials, regardless of the form; 
– Attempt to gain feedback by receiving multiple feedback from the same member; 
– Post or attempt to post, in any manner or by any means, a feedback review on your own account; or 
– Misrepresent or impersonate another Member. 

Accounts and Membership

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.


We may allow you to receive promotional coupons (“Coupons”) that may be used to purchase goods and services from third parties (“Coupon Vendors”). In no event shall We be responsible for providing the goods and/or services indicated in a Coupon. We shall have no liability for the goods and/or services provided under a Coupon. You agree to look solely to the Coupon Vendor for the goods and/or services to be provided; therefore, the Coupon Vendors are responsible for any damages, claims or liabilities, including, but not limited to, injuries and property damages. You hereby release Us and our affiliates, officers, directors, employees, shareholders, agents from and you waive, and release us and our officers, directors, employees, and agents from, any and all claims, causes of action, damages, liabilities, costs, and attorneys’ fees and expenses whatsoever, known or unknown, arising out of the goods and/or services provided in connection with the Coupons. Additional terms and conditions may be contained on each Coupon. Any violation of the Coupon terms and conditions will make the Coupon void. We are not responsible for lost or stolen Coupons. The combination of a Coupon with other coupons or offers is at the sole discretion of the Coupon Vendors. Coupons are not redeemable for cash. Only one Coupon per redemption. A Coupon is automatically void if prohibited by law. A Coupon may not be used for alcohol, tips, taxes, and any other statutory limitations. Any Coupon credit for use of the Coupon for less than its face value shall be at the sole discretion of the Coupon Vendor unless otherwise required by law. You acknowledge and agree that Xeplanner may stop (permanently or temporarily) providing the Coupons to you or to users generally at Xeplanner’s sole discretion, without prior notice to you.

Intellectual Property

The Service and its original content (excluding Content provided by members), features and functionality are and will remain the exclusive property of Xeplanner Pte. Ltd. and its licensors. The Service is protected by copyright, trademark, and other laws of both the Singapore and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Xeplanner Pte. Ltd..

Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Xeplanner Pte. Ltd..

Xeplanner Pte. Ltd. has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Xeplanner Pte. Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. In the event that we suspend or terminate your access to and/or use of the Site, you will continue to be bound by the Terms of Use that were in effect as of the date of your suspension or termination.

Xeplanner may modify or discontinue this site, with or without notice to you, and that Xeplanner will not be liable to you or any third party as a result of such modification or discontinuation.

Limitation of Liability

In no event shall Xeplanner Pte. Ltd. , nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

If you are dissatisfied with the site, or any materials, products, or services on the site, or with any of the site’s terms of use, your exclusive and sole remedy is to discontinue using the site.


You must indemnify, hold harmless and protect Xeplanner in any circumstances including indemnifying, holding harmless and protecting Xeplanner’s board of directors, commissioners, shareholders, administrators, employees, and/or its affiliates from and against any and all losses, damages, liabilities, payments, obligations, and expenses (including any reasonable legal fees and expenses) directly suffered by Xeplanner and any of its board of directors, commissioners, shareholders, administrators, employees, and/or its affiliates led by the Member’s breach in using the Xeplanner platform.


Your use of the Service is at your sole risk. The site and its content and any services provided therein are provided for entertainment, educational and promotional purposes. We provide the site, its content ad any services, including, without limitation, any sample document provided, displayed or generated by Xeplanner, on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Xeplanner Pte. Ltd. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; d) the results of using the Service will meet your requirements; or e) the information on the site will be accurate or up-to-date.

The site and its content and any services provided therein are not intended to, and do not, constitute medical or healthcare advice or diagnosis, and may not be used for such purposes. You should always consult with a qualified physician or other healthcare provider about your specific circumstances, including before starting any treatment, medical or otherwise.

We likewise make no warranties or representations regarding any products or services order or provided via the site. Any products and services ordered or provided via this site are provided “AS IS”, except to the extent, if at all, otherwise set forth in a separate agreement entered into between you and us or between you and a third party.

If you purchase a product or service from a third party after following an ad or link on the site, or from another member on the site, the terms of sale for your purchase are between you and the third party from whom you made the purchase. We are not responsible for such third party products or services or for disputes between you and their sellers.

You agree that use of the site is at your sole risk. Although we try to ensure that the information posted on the site is accurate and up-to-date, we reserve the right to change or make corrections to any of the information (including pricing) at any time. We cannot, and do not, guarantee the correctness, timeless, precision, thoroughness or completeness of any of the information available on the site, nor will be liable for any inaccuracy or omission concerning any of the information provided on the site. No advice, results or information, whether oral or written, obtained by you from us or through the site shall create any warranty not expressly made herein. We hereby disclaim, and you hereby waive, any and all warranties and representations made in product or services literature, frequently asked questions documents, support documentation, by our customer service and support agents, and otherwise on the site or in correspondence with us or our agents. We are not responsible for any content or materials posted to the site by members, nor for disputes between members, or between members and third parties.

These disclaimers apply to us and our affiliated and related companies as well as third parties that are involved in the creation, production or distribution of the site, and any of their employees and agents.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at hello@xeplanner.com.