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Xeplanner Refund & Cancellation Policy

1. Refund policy will be subjected to the vendor’s refund policy. Event Members may have refunds from Vendor if the contract contains such a clause.

Xeplanner and the Vendor will not be able to refund the deduction of admin fees, bank charges and/or charges by third-party vendors incurred by Xeplanner. Any cashback or rewards points for that particular transaction will also be fully reversed or deducted and can be used to offset the payment of any refund to the Event Members.

2. Cancellation due to change of mind within 7 days after purchasing the packages will be subjected to the vendor’s cancellation policy and the Event Members need to seek permission from the vendor. Xeplanner has no right to grant a refund without the vendor’s permission. After 7 days, Xeplanner will transfer the payment to the Vendor, therefore, Event Members need to request a refund directly from the Vendor.

3. Any transaction entered into by an Event Member and the Vendor is strictly between the Event Member and the Vendor, and Xeplanner is not a party to that transaction. Any dispute between the Members is strictly between them, and Xeplanner will not be a party to that dispute.

In the event of a dispute between the Event Members and Vendor, the Event Members and Vendor shall use their best efforts to discuss and mediate the dispute to reach an amicable settlement.

Should the dispute remain unresolved, Members should contact Xeplanner immediately or within 24 hours after you purchase the package. Members can provide Xeplanner with the relevant information and evidence for Xeplanner’s assessment and recommendation. The Members must ensure that the information and evidence provided to Xeplanner are true and accurate. Xeplanner is in no position to decide on any dispute because it is not a judicial body.

4. Please contact us at finance@xeplanner.com or via WhatsApp at +65 87675208 for refund and cancellation issues.