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To verify a review, Xeplanner must receive either a signed contract or a proof of payment directly from the reviewer confirming they were a legitimate client of the vendor they submitted feedback for.

When a vendor disputes a review, that review is temporarily inactivated from the vendor’s storefront. The Xeplanner Account Management Team will look into the dispute case and reach out to the reviewer to verify the review, OR if the review violates our Terms of Use, the review will be immediately inactivated.